OUR PRIVACY PROMISE

1. We respect your privacy and your choices.

2. We make sure that privacy and security are embedded in everything we do.

3.We do not send you marketing communications unless you have asked us to. You can change your mind at any time.

4. We never offer or sell your data.

5. We are committed to keeping your data safe and secure. This includes only working with trusted partners.

6. We are committed to being open and transparent about how we use your data.

7. We do not use your data in ways that we have not told you about.

8. We respect your rights, and always try to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities.

WHO WE ARE

Lifecore Pharma is responsible for the personal data that you share with us. When we say “Lifecore Pharma Pharma”, “us”, “our” or “we”, we are referring to Lifecore Pharma Pharma. Lifecore Pharma is the “data controller” for the purposes of applicable data protection laws.

Lifecore Pharma (registration number: [REGISTRATION_NUMBER]), a company incorporated in the Arab Republic of Egypt with its head office at Cairo, Egypt.

WHAT IS PERSONAL DATA?

“Personal data” means any information or pieces of information that could identify you either directly (e.g., your name) or indirectly (e.g., through pseudonymized data such as a unique ID number).

WHAT DATA DO WE COLLECT FROM YOU AND HOW DO WE USE IT?

(Extracted from table in markdown)

• Account Creation: Name, Gender, Email, Address, Phone, Photo, Birthday, Username/Password, Preferences.
• Marketing: Consent-based communications.
• Cookies: Indirect collection for site usage understanding.
• Legal Basis: Consent, Legitimate Interest (Improvement, Fraud prevention, Security), Performance of Contract, Legal Grounds.

 

CONTACT

Email: [email protected]

Address: Cairo, Egypt

Phone: +201009990705

Returns policy

Due to the hygienic and personal nature of our products, all Skin and Hair Care items cannot be returned or exchanged once received and opened.

• Return Window: In compliance with standard regulations, you can request a return within 14 days from the date of delivery. To be eligible, the item must be unused, unopened, in its original packaging, and in the same condition that you received it.

• Exceptions (Defective or Wrong Items): If you receive a wrong or defective item, you must report it within 48 hours of delivery to qualify for an immediate replacement or refund.

• Proof of Purchase: To complete your return or refund, a receipt or official proof of purchase is strictly required.

Shipping & Delivery Policy:

• Delivery Timeline: All orders within the Arab Republic of Egypt are processed and delivered within 2 to 5 business days from the date of order confirmation.

• Shipping Fees: Shipping charges are calculated based on your location/governorate and will be clearly displayed at the checkout page before completing the payment.

Return Process:

1. Request a return through our website.
2. Returned order will be picked up by our courier service.
3. Items will be validated for return eligibility.
4. If Eligible, your money will be refunded minus the shipping fees.